Shipping and Delivery
Last Updated: October 4, 2026
Fright Delights currently ships to addresses within the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
Additional shipping regions may become available in the future.
1. Order Processing
Orders are generally processed within 2-7 business days unless otherwise stated on the applicable product page.
For purposes of this policy, business days generally mean Monday through Friday, excluding federal holidays.
Processing time refers to the period before an order is transferred to the shipping carrier. Processing time is separate from carrier transit and delivery time.
During peak Halloween season, holiday periods, conventions, product launches, preorders, promotional events, or other periods of unusually high order volume, processing times may be extended.
Some oversized, fragile, limited-edition, preorder, collectible, or specialty merchandise may also require additional processing, packaging, insurance, or handling time.
Any required additional packaging, insurance, or shipping charges will be disclosed before the customer completes the applicable purchase, except where the customer later requests a change to the order, delivery method, or shipping service.
Additional processing requirements that are reasonably known to Fright Delights and materially affect expected fulfillment timing will be disclosed on the applicable product page, during checkout, or otherwise before the customer completes the purchase.
2. Shipping and Delivery Estimates
Estimated shipping, transit, and delivery dates provided on FrightDelights.com or during checkout are estimates unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Fright Delights' reasonable control, including:
- Carrier disruptions
- Weather conditions
- Transportation delays
- Service interruptions
- Natural disasters
- High seasonal shipping volume
- Other events outside our reasonable control
Tracking information will be provided when available.
Estimated delivery dates do not guarantee delivery on a particular date.
Nothing in this section limits any notice, cancellation, refund, or other right that cannot lawfully be excluded or limited.
3. Delayed Shipments
If Fright Delights becomes unable to ship an order or item within an applicable represented shipping timeframe, we will provide notice of the delay.
Where required by applicable law, the customer will be provided with the opportunity to agree to a revised shipment timeframe or cancel the affected item or order for a prompt refund.
If only part of an order is delayed, Fright Delights may continue to fulfill the remaining available merchandise when appropriate.
If Fright Delights cancels all or part of an order after payment has been collected, the applicable refund will include the amount paid for the canceled merchandise and any shipping charges or fees attributable to the canceled portion, as required by applicable law.
4. Tracking Information
Tracking information will be provided when available after an order has been transferred to the shipping carrier.
Tracking activity and estimated delivery information displayed by a carrier are controlled by the applicable shipping carrier and may change during transit.
Customers are encouraged to review tracking information and make appropriate arrangements for the secure receipt of packages.
5. Lost Packages
If tracking does not show successful delivery and your package appears to be lost in transit, please contact Fright Delights at:
Fright Delights may require reasonable time to investigate the shipment with the carrier and determine whether the package can be located or recovered.
If a package is confirmed lost or otherwise determined to be unrecoverable while in transit, Fright Delights will provide an appropriate resolution.
Depending on product availability and the circumstances, the resolution may include:
- Replacement of the affected merchandise, when available
- A refund of the affected merchandise
- Another remedy required by applicable law
If Fright Delights replaces merchandise that was confirmed lost in transit, Fright Delights will be responsible for the shipping costs associated with sending the approved replacement to the customer.
If an entire order confirmed lost in transit is refunded rather than replaced, Fright Delights will also refund the applicable original outbound shipping charges paid for that order.
If only part of an order is affected, any refund of original outbound shipping charges will be based on the shipping charges attributable to the affected merchandise, where applicable, or as otherwise required by law.
6. Packages Marked as Delivered
If carrier tracking shows that your package was delivered but you cannot locate it, please contact Fright Delights promptly.
We may assist with reviewing available tracking or delivery information and, when appropriate, initiating an inquiry with the shipping carrier.
If the carrier confirms that the package was delivered to an incorrect location through no fault of the customer, the shipment will be treated as a carrier misdelivery.
A carrier-confirmed misdelivery through no fault of the customer will be handled in the same manner as a package confirmed lost in transit.
Fright Delights will provide an appropriate resolution, which may include:
- Replacement
- Refund
- Another remedy required by applicable law
If Fright Delights replaces merchandise following a confirmed carrier misdelivery, Fright Delights will be responsible for the shipping costs associated with sending the approved replacement to the customer.
If an entire order affected by a confirmed carrier misdelivery is refunded rather than replaced, Fright Delights will also refund the applicable original outbound shipping charges paid for that order.
If only part of an order is affected, any refund of original outbound shipping charges will be based on the shipping charges attributable to the affected merchandise, where applicable, or as otherwise required by law.
Once a package has been confirmed as properly delivered to the shipping address provided at checkout, Fright Delights is not responsible for theft, loss, or disappearance occurring after delivery, except as otherwise required by applicable law.
Customers are encouraged to make appropriate arrangements for the secure receipt of packages when necessary.
7. Incorrect Shipping Addresses and Address Changes
Customers are responsible for providing complete and accurate shipping information during checkout.
Please review your shipping address carefully before submitting an order.
If you discover an address error before your order has shipped, contact Fright Delights as soon as possible at:
We will make reasonable efforts to update the shipping address before shipment, but address changes cannot be guaranteed once fulfillment, packaging, labeling, or shipment processing has begun.
If a package is delivered to an incorrect address supplied by the customer and cannot be recovered, Fright Delights is not responsible for replacement or refund, except as otherwise required by applicable law.
8. Customer-Attributable Delivery Issues
If a package is returned to Fright Delights because of:
- An incorrect or incomplete address provided by the customer
- Refusal of delivery
- Failure to retrieve a package being held for pickup
- Repeated unsuccessful delivery attempts attributable to the customer
- Another delivery issue attributable to the customer
additional shipping charges may apply before the order can be reshipped.
If the customer requests reshipment, the customer may be responsible for:
- The cost of the new shipment
- Applicable carrier return-to-sender charges
- Other carrier charges resulting from the original customer-attributable delivery issue
except where otherwise required by applicable law.
If the customer declines reshipment and the merchandise is otherwise eligible for return, Fright Delights may process the merchandise in accordance with our Returns & Refunds Policy after the package has been returned to and inspected by Fright Delights.
Original outbound shipping charges and carrier return-to-sender charges associated with a customer-attributable delivery issue are non-refundable, except where otherwise required by applicable law.
A package being returned to Fright Delights does not automatically make otherwise non-returnable merchandise eligible for a refund or exchange.
9. Carrier or Fright Delights Errors
Customers will not be responsible for additional shipping charges when a failed delivery, return to sender, or misdelivery results from a verified carrier error or an error by Fright Delights.
Verified carrier misdeliveries will be handled in accordance with the lost-package and delivered-package provisions of this policy.
If Fright Delights is responsible for an incorrect shipping address, labeling error, fulfillment error, or other error that prevents successful delivery, Fright Delights will provide an appropriate resolution.
Depending on the circumstances and product availability, the resolution may include:
- Reshipment
- Replacement
- Refund
- Another remedy required by applicable law
Except as otherwise stated in this policy or required by applicable law, risk of loss transfers to the customer upon confirmed proper delivery to the shipping address provided at checkout.
10. Preorder Items
Preorder merchandise may require longer processing and fulfillment periods than in-stock merchandise.
Preorder items:
- May have estimated release, arrival, or shipment dates
- May be affected by manufacturer or supplier delays
- May ship separately from in-stock merchandise
- May experience extended fulfillment windows outside Fright Delights' reasonable control
- May be subject to additional product-specific terms disclosed before purchase
Estimated preorder release and shipment dates are based on information reasonably available to Fright Delights at the time and are not guaranteed.
If Fright Delights becomes unable to ship a preorder within an applicable represented timeframe, we will provide notice of the delay and any revised shipment information.
Where required by applicable law, the customer will be given the opportunity to agree to the revised timeframe or cancel the affected preorder for a prompt refund.
When an order contains both in-stock and preorder merchandise, available merchandise may ship separately rather than being held until all preorder items become available.
11. Damaged Packages
If your order arrives damaged, please contact Fright Delights within 7 days of delivery at:
Please include:
- Your order number
- Photos of the damaged item or items
- Photos of the shipping packaging
- A description of the issue
Please retain the damaged merchandise and all original packaging until your claim has been reviewed, as these materials may be required for carrier, insurance, or claim-verification purposes.
Verified shipping damage will be handled in accordance with our Returns & Refunds Policy.
Nothing in these reporting requirements limits any consumer right or remedy that cannot lawfully be excluded or limited.
12. Contact Information
For shipping, delivery, tracking, damage, or address-related questions, please contact:
Fright Delights, LLC
Email: support@frightdelights.com
Please include your order number when contacting us about an existing order.
