Frequently Asked Questions
Have a question lurking in the shadows? You may find the answer below. If you still need help, contact us at support@frightdelights.com.
Popular Questions
How long does it take to process an order?
Most orders are processed within 2 to 7 business days, unless otherwise stated on the product page.
Processing may take longer during peak Halloween season, holidays, conventions, major product launches, preorder releases or promotional events
Does Fright Delights have a physical store?
Not yet. Fright Delights is currently an online-only retailer.
We hope to expand into a physical retail location and offer local pickup options in the future.
How do preorders work?
Preorders allow you to purchase certain products before they are released or received by Fright Delights.
Estimated availability or shipping dates will be shown when available. These dates are estimates and may change because of manufacturer, supplier, production or transportation delays.
What is Fright Delights' return policy?
Eligible merchandise may be returned within 14 days of delivery.
Returned items must be unused, in their original packaging, include all tags, accessories, inserts and components, and remain in resellable condition.
Some merchandise is not eligible for return due to hygiene, safety, seasonal, collectible or other product-specific considerations.
Shopping
What does Fright Delights sell?
Fright Delights is an online retailer offering a curated
selection of horror-inspired merchandise, including masks, props and décor,
makeup and FX products, apparel and costumes, collectibles, accessories, tarot
and divination items, games, books, specialty products and seasonal releases.
What do your product availability statuses mean?
In Stock
The item is currently available and ready to be ordered.
Low Stock
Only a small quantity remains. Availability is not guaranteed until your order is successfully completed.
Out of Stock
The item is currently unavailable. If a restock notification is offered, you can sign up to be notified when it becomes available again.
Preorder
The item has not yet been released or received by Fright Delights, but orders are being accepted in advance.
Backorder
The item is temporarily unavailable, but additional inventory is expected and orders may still be accepted.
Coming Soon
The product is expected to become available in the future, but ordering has not opened yet.
Why are some products available only in limited quantities?
Many of the products we carry are collectible, seasonal, handmade, independently produced or released in limited quantities. Some items may sell out quickly and may not be restocked once they are gone.
Can I be notified when a sold-out item comes back in stock?
Yes. When available, select Notify Me on the product page and enter your email address.
We will send you a notification if the item becomes available again.
A notification does not reserve the product, so limited items may sell out again quickly.
How do preorders work?
Preorders allow you to purchase certain products before they are released or received by Fright Delights.
Estimated availability or shipping dates will be shown when available. These dates are estimates and may change because of manufacturer, supplier, production or transportation delays.
Are preorder release dates guaranteed?
No. Preorder dates are estimates based on information provided by manufacturers and suppliers and can change without much notice.
We will make reasonable efforts to update product information when new information becomes available.
What happens if my order contains both in-stock and preorder items?
We will ship the available merchandise first and send the preorder item separately once it becomes available.
Because these items require separate shipments, applicable shipping charges for both shipments will be calculated and applied when you place your order.
Can I cancel my order?
Cancellation requests must be made before your order enters fulfillment, packaging or shipping.
Once processing has begun, we may no longer be able to cancel it.
Certain preorders, limited releases, made-to-order items and other specially identified merchandise may not be eligible for cancellation.
Will my product look exactly like the photograph?
We work to make our product photography and descriptions as accurate as possible, but small variations can occur.
Differences may result from handmade production, manufacturer changes, materials, finishes, lighting, screen settings or packaging updates.
For handmade masks, props, artwork and specialty merchandise, slight variations may be part of the individual character of the product and are not necessarily considered defects.
Where can I find sizing information?
Sizing information will be provided on the product page when available.
Because sizing may vary between manufacturers, we recommend reviewing the measurements or manufacturer's sizing information for the specific product rather than relying only on your usual size.
Do any products contain latex or materials that may cause sensitivities?
Some products may contain latex, adhesives, makeup pigments or other materials that could cause sensitivities or allergic reactions.
Always review the product description, ingredient information, manufacturer instructions and safety warnings before use.
Are all Fright Delights products suitable for children?
No.
Many of our collectibles, masks, props, décor pieces, cosmetics and specialty products are intended for adult collectors, display, costume or novelty use.
Some products may contain small parts, latex, electronics, adhesives, fragile materials or other components requiring special handling.
Always follow manufacturer age recommendations, instructions and safety warnings.
Is my payment information secure?
Payments are processed through third-party payment providers using their applicable security systems.
Fright Delights does not store full credit card numbers or sensitive payment credentials on its own servers.
For more information about how we collect and use personal information, please review our Privacy Policy.
Where can I read your full policies?
For additional information, please review our:
- Products & Availability Policy
- Shipping & Delivery Policy
- Returns & Refunds Policy
- Terms & Conditions
- Privacy Policy
These policies contain additional details and govern purchases made through FrightDelights.com.
How can I contact Fright Delights?
If you cannot find the answer you're looking for, contact us at: support@frightdelights.com
We will be happy to help you find your way out of the dark.
Delivery
Where does Fright Delights ship?
Fright Delights currently ships to the 48 contiguous United States only.
At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories or international destinations.
Does Fright Delights have a physical store?
Not yet. Fright Delights is currently an online-only retailer.
We hope to expand into a physical retail location and offer local pickup options in the future.
How long does it take to process an order?
Most orders are processed within 2 to 7 business days, unless otherwise stated on the product page.
Processing may take longer during peak Halloween season, holidays, conventions, major product launches, preorder releases or promotional events
How long will my order take to arrive?
Available shipping methods and estimated delivery times will be shown during checkout.
Carrier delivery dates are estimates and are not guaranteed. Weather, carrier delays and other circumstances outside our control may affect delivery.
How do I track my order?
Tracking information will be provided when available once your order ships.
Please allow some time for tracking information to update after a shipping label has been created.
What if I entered the wrong shipping address?
Customers are responsible for providing an accurate and complete shipping address during checkout.
Contact us as quickly as possible at support@frightdelights.com if you notice an error. We cannot guarantee that an address can be changed once fulfillment has begun.
If an order is returned because of an incorrect or incomplete address or unsuccessful delivery attempts, additional shipping charges may apply if the order requires shipment.
Do oversized, fragile or specialty products cost more to ship?
They may.
Oversized, fragile, limited-edition and specialty products may require additional packaging, handling, insurance or shipping charges. Applicable charges will be shown when available during checkout.
What should I do if my order arrives damaged?
Contact support@frightdelights.com within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box and packaging
- A brief description of the damage
Please keep the product and all original packaging until the issue has been reviewed.
Does damaged collector packaging count as product damage?
Yes.
For collectibles sold in manufacturer display packaging, the packaging is considered part of the collectible. Significant crushing, dents, tears or other shipping damage to the manufacturer's display packaging should be reported to us within 7 days of delivery.
Returns & Exchanges
What is Fright Delights' return policy?
Eligible merchandise may be returned within 14 days of delivery.
Returned items must be unused, in their original packaging, include all tags, accessories, inserts and components, and remain in resellable condition.
Some merchandise is not eligible for return due to hygiene, safety, seasonal, collectible or other product-specific considerations.
Can masks be returned?
No. Masks are considered hygiene items and are non-returnable, even if the package has not been opened.
Exceptions may be made if:
- The mask was damaged during shipping
- The product has a verified manufacturer defect
- Fright Delights sent you the wrong item
If any of these situations apply, contact support@frightdelights.com.
What other items cannot be returned?
Non-returnable merchandise may include:
- Masks
- Opened cosmetics or makeup
- Prosthetics and adhesives
- Contact lenses
- Worn apparel or costumes
- Clearance or Final Sale merchandise
- Custom or personalized merchandise
- Digital products
- Certain limited-release products
- Products specifically identified as non-returnable
Additional restrictions may be listed on individual product pages.
Can seasonal merchandise be returned?
Regular merchandise is not automatically non-returnable simply because it relates to a holiday or season.
However, products specifically marked Seasonal Sale are non-returnable when purchased within the 14 days leading up to the applicable holiday.
Always review the product page before purchasing a Seasonal Sale item.
How do I start a return?
Contact support@frightdelights.com within the applicable return period.
Include your order number, the item you would like to return and the reason for the return.
Please do not send merchandise back without first contacting us for return instructions.
Who pays for return shipping?
Customers are generally responsible for return shipping costs.
Fright Delights will cover eligible return shipping when:
- We sent the wrong item
- The product has a verified manufacturer defect
- The product was damaged during shipping
Are original shipping charges refundable?
Original shipping charges are generally non-refundable unless otherwise required by law or the refund results from an error by Fright Delights.
When will I receive my refund?
Once an eligible return has been received and inspected, an approved refund will be issued to the original payment method.
Your bank, credit card company or payment provider may require several additional business days before the refund appears in your account.
What if I received the wrong item?
Contact support@frightdelights.com with your order number and photos of the item you received.
If we made a mistake, we would work with you to make it right.
What if my product has a manufacturer defect?
Contact support@frightdelights.com with your order number, photographs and a description of the issue.
We will review the product and determine the appropriate resolution based on the nature of the defect and the manufacturer's requirements.
Events & Experiences
Does Fright Delights host events?
Yes. Fright Delights hosts seasonal gatherings and curated events, such as The Curiosity Market, featuring artists, makers, collectors, and creators from the worlds of horror and gothic culture.
As we grow, we plan to add more workshops, special guests, and immersive experiences.
How can I learn about upcoming events?
Upcoming events are announced on our Events & Experiences page and in the announcement bar at the top of the site.
Follow us on social media for the latest updates.
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Still have questions?
We are always happy to help.
If you could not find the answer you were looking for, please reach out and a member of our team will get back to you as soon as possible.