Returns and Refunds
Last Updated: October 4, 2026
At Fright Delights, we want our customers to be satisfied with their purchases. Due to the nature of collectible, cosmetic, seasonal, limited-release, and specialty merchandise, certain return restrictions apply.
1. Eligible Returns
Eligible returns may be requested within 7 days of delivery.
Unless otherwise stated in this policy, returned items must:
- Be unused
- Be in original packaging
- Include all tags, accessories, inserts, and components
- Be in resellable condition
Submitting a return request does not automatically authorize a return. Please wait for return instructions from Fright Delights before sending merchandise back.
Once a return is authorized, the merchandise must generally be shipped within 10 calendar days after Fright Delights provides return instructions, unless otherwise stated in the return authorization.
Returns shipped after the authorized return period may be declined except where otherwise required by applicable law.
2. Non-Returnable Items
Non-returnable items include, but are not limited to:
- Opened cosmetics or makeup products
- Prosthetics or adhesives
- Worn apparel or costumes
- Clearance or final sale items
- Gift cards
- Masks
- Custom or personalized products
- Limited-edition items
- Seasonal merchandise identified as final sale under the seasonal return provisions below
- Items specifically marked non-returnable
- Digital products or downloadable content
Masks
For hygiene and product-integrity reasons, masks are non-returnable even if unopened, except for:
- Qualifying manufacturer defects
- Incorrect items sent by Fright Delights
- Verified shipping damage
- Any right or remedy that cannot lawfully be excluded
Seasonal Merchandise
Seasonal merchandise is not automatically non-returnable solely because it relates to a holiday or season.
However, seasonal merchandise identified as final sale becomes non-returnable beginning 14 days before the applicable holiday or seasonal event, except for:
- Qualifying manufacturer defects
- Incorrect items sent by Fright Delights
- Verified shipping damage
- Any right or remedy that cannot lawfully be excluded
Clearance merchandise and other items expressly marked final sale remain subject to their stated return restrictions.
These return restrictions do not eliminate or override any remedy expressly provided by Fright Delights for a qualifying manufacturer-defect claim, an incorrect item sent by Fright Delights, verified shipping damage, or any right or remedy that cannot lawfully be excluded under applicable law.
3. Manufacturer Defects, Incorrect Items, and Shipping Damage
If Fright Delights sends an incorrect item, please contact Fright Delights within 7 days of delivery.
If merchandise has a manufacturer defect that is reasonably apparent upon delivery, inspection, or initial use, please contact Fright Delights within 7 days of delivery.
If a manufacturer defect could not reasonably have been discovered within 7 days of delivery, please contact Fright Delights promptly after discovering the defect.
A manufacturer defect first discovered after the initial 7-day period will generally be handled through any applicable manufacturer warranty process.
Fright Delights will assist with identifying applicable manufacturer warranty information and, when reasonably practical, help direct the customer to the appropriate manufacturer warranty process.
If an order arrives with shipping damage, please contact Fright Delights within 7 days of delivery and follow the reporting and documentation requirements stated in our Shipping & Delivery Policy.
Claims may be submitted to:
For qualifying claims involving:
- An incorrect item sent by Fright Delights
- Verified shipping damage
- A verified manufacturer defect reported within the initial 7-day period
Fright Delights will provide an appropriate resolution.
Depending on the circumstances and product availability, the resolution may include:
- Replacement of the affected item, when available
- Exchange, when appropriate and available
- Refund of the applicable purchase amount
- Another remedy required by applicable law
Fright Delights may request:
- Photographs
- Original packaging
- Product information
- Order information
- Other reasonable documentation necessary to verify the claim
Customers should retain the affected merchandise and all original packaging until the claim has been reviewed and Fright Delights provides further instructions.
If a return is required for a qualifying claim that Fright Delights is resolving directly under this policy, Fright Delights will be responsible for authorized return shipping costs as described below.
Nothing in these reporting requirements or procedures limits any warranty, consumer-protection right, or other remedy that cannot lawfully be excluded or limited.
Remedies provided directly by Fright Delights under this section apply notwithstanding an item's general return eligibility or non-returnable status, subject to this policy and applicable law.
4. Collector Packaging Damage
For certain collectibles, limited releases, figures, signed items, or other merchandise, the original retail or display packaging may form a material part of the product's collectible value.
Where Fright Delights sells an item as a collectible and the display packaging arrives materially crushed, dented, torn, punctured, or otherwise damaged, Fright Delights may treat qualifying damage to that packaging as product damage.
Customers making a collector-packaging damage claim should retain:
- The merchandise
- The retail or display packaging
- The shipping carton
- Packing materials
and provide photographs when requested.
Minor manufacturing variations or insignificant cosmetic imperfections that do not materially affect the collectible packaging may not qualify as shipping damage.
5. Manufacturer Warranties
Certain products may be covered by a warranty provided by the manufacturer.
Manufacturer warranties are provided by the applicable manufacturer and are subject to that manufacturer's own:
- Terms
- Conditions
- Limitations
- Coverage periods
- Documentation requirements
- Claim procedures
For a manufacturer defect first discovered after Fright Delights' initial 7-day defect-reporting period, an applicable manufacturer warranty will generally be the primary warranty-remedy process unless Fright Delights agrees otherwise or is required to provide a remedy under applicable law.
Fright Delights does not independently extend, enlarge, or modify a manufacturer's warranty.
Customers may contact Fright Delights at:
for assistance identifying applicable manufacturer warranty information or the appropriate manufacturer contact.
Nothing in this section limits any obligation Fright Delights has under applicable law.
6. Customer-Initiated Returns and Exchanges
For eligible returns that are not the result of:
- An incorrect item sent by Fright Delights
- Verified shipping damage
- A qualifying manufacturer-defect claim that Fright Delights is resolving directly
the customer is responsible for following the applicable return instructions and shipping requirements.
Customers are responsible for packaging returned merchandise appropriately.
Returned packages that arrive damaged because of insufficient customer packaging may be denied a refund or may have the refund adjusted to the extent permitted by applicable law.
Customers must follow all return instructions provided by Fright Delights before sending merchandise back.
For customer-initiated size, preference, or similar return requests, Fright Delights may offer an exchange when appropriate and inventory is available, or may require the merchandise to be returned for a refund and a new order placed for the desired item.
Exchange availability is not guaranteed.
7. Shipping Costs and Refunds
Shipping charges are handled differently depending on the reason for the return, refund, replacement, cancellation, or shipping claim.
Customer-Initiated Returns
For an eligible return that is not the result of an incorrect item sent by Fright Delights, verified shipping damage, or a qualifying manufacturer-defect claim that Fright Delights is resolving directly:
- The customer is responsible for return shipping costs.
- Original outbound shipping charges paid to deliver the order are non-refundable, except where otherwise required by applicable law.
- Expedited, upgraded, or optional shipping charges are also non-refundable, except where otherwise required by applicable law.
Incorrect Items, Manufacturer Defects, and Shipping Damage
If a return is required because Fright Delights sent an incorrect item, the order sustained verified shipping damage, or Fright Delights is directly resolving a qualifying manufacturer-defect claim:
- Fright Delights will be responsible for authorized return shipping costs.
- If the affected merchandise is replaced or exchanged by Fright Delights, Fright Delights will be responsible for the shipping costs associated with sending the approved replacement or exchange.
- If the entire affected order is refunded rather than replaced, Fright Delights will also refund the original outbound shipping charges paid for that order.
- If only part of an order is refunded, any refund of original outbound shipping charges will be based on the shipping charges attributable to the affected merchandise, where applicable, or as otherwise required by law.
Shipping, handling, or other costs associated with a claim handled under a manufacturer's warranty are subject to the applicable manufacturer's warranty terms, except where Fright Delights agrees otherwise or applicable law requires Fright Delights to bear those costs.
Customers must follow the return or shipping instructions provided by Fright Delights before sending merchandise back.
Fright Delights is not responsible for unauthorized return shipping expenses except where otherwise required by applicable law.
8. Lost-in-Transit Packages and Carrier Misdeliveries
If a package is confirmed lost in transit or the shipping carrier confirms that the package was delivered to an incorrect location through no fault of the customer, the claim will be handled in accordance with our Shipping & Delivery Policy.
Depending on product availability and the circumstances, Fright Delights will provide an appropriate resolution, which may include:
- Replacement
- Refund
- Another remedy required by applicable law
If Fright Delights provides a replacement, Fright Delights will be responsible for the shipping costs associated with sending the approved replacement to the customer.
If Fright Delights provides a refund instead of a replacement:
- The customer will receive a refund for the affected merchandise.
- If the entire affected order is refunded, Fright Delights will also refund the applicable original outbound shipping charges paid for that order.
- If only part of an order is affected, any refund of original outbound shipping charges will be based on the shipping charges attributable to the affected merchandise, where applicable, or as otherwise required by law.
Once a package has been confirmed as properly delivered to the shipping address provided at checkout, theft, loss, or disappearance occurring after delivery is subject to the terms of our Shipping & Delivery Policy.
9. Returned-to-Sender Orders
If a package is returned to Fright Delights because of:
- An incorrect or incomplete address provided by the customer
- Refusal of delivery
- Failure to retrieve a package being held for pickup
- Another delivery issue attributable to the customer
the order will be handled in accordance with our Shipping & Delivery Policy.
If the customer requests reshipment, additional shipping charges and applicable carrier charges resulting from the customer-attributable delivery issue may apply.
If the customer declines reshipment and the merchandise is otherwise eligible for return, Fright Delights may process the merchandise as a customer-initiated return after the package has been received and inspected.
In these circumstances:
- Original outbound shipping charges are non-refundable, except where otherwise required by applicable law.
- Carrier return-to-sender charges attributable to the customer may be deducted from any otherwise available refund, to the extent permitted by applicable law.
- Merchandise that is otherwise non-returnable does not become eligible for a refund or exchange solely because the package was returned to Fright Delights.
Customers will not be responsible for additional shipping or return-to-sender charges resulting from a verified carrier error or an error by Fright Delights.
10. Orders Canceled or Unfulfilled by Fright Delights
If Fright Delights cancels an order before shipment after payment has been collected, the customer will receive a refund of the amount paid for the canceled merchandise and any shipping charges or fees applicable to the canceled order, as required by applicable law.
If only part of an order is canceled or cannot be fulfilled, Fright Delights will refund:
- The amount paid for the affected merchandise
- Any portion of the shipping charges that is refundable based on the remaining fulfilled order or as otherwise required by law
11. Refunds
Refunds are generally issued to the original payment method after returned merchandise has been received, inspected, and approved.
Once a return has been approved, Fright Delights will generally issue the applicable refund within 7 business days.
For claims involving merchandise that was never delivered, including confirmed lost-in-transit packages or carrier-confirmed misdeliveries, a refund may be issued after the applicable shipping investigation is completed without requiring return of merchandise that was not received.
When a refund includes eligible original outbound shipping charges, those charges will be included in the applicable refund as described in this policy.
After Fright Delights issues a refund, additional processing time may be required by the customer's bank, credit card issuer, payment provider, or financial institution before the funds appear in the customer's account.
12. Return Abuse and Ineligible Returns
To the fullest extent permitted by applicable law, Fright Delights reserves the right to deny or adjust a return, refund, or exchange when circumstances involve:
- Suspected fraud
- Excessive or abusive return activity
- Missing components
- Customer-caused damage to returned merchandise
- Abuse or misuse of this Returns & Refunds Policy
- Failure to satisfy applicable return requirements
- Merchandise returned without authorization
Nothing in this section permits Fright Delights to deny an express remedy provided elsewhere in this policy or a consumer right or remedy that cannot lawfully be excluded or limited.
13. How to Request a Return
To begin a return request, please contact:
Email: support@frightdelights.com
Please include:
- Your order number
- A brief description of the reason for the return request
- Photographs or other documentation when relevant to the claim
Fright Delights may request additional information or documentation depending on the circumstances.
Do not send merchandise back to Fright Delights unless return instructions have been provided.
Once authorized, the return must generally be shipped within 10 calendar days after the return instructions are provided unless Fright Delights specifies another timeframe.
14. Order Cancellations
Orders may generally be canceled only before shipment processing begins.
Once an order has entered fulfillment, packaging, or shipment processing, cancellation requests may no longer be possible.
Preorders, limited-edition items, made-to-order products, and convention-exclusive merchandise may be subject to additional cancellation restrictions based on supplier agreements, production commitments, or product-specific terms disclosed before purchase.
If Fright Delights cancels an order after payment has been collected, applicable refunds, including eligible shipping charges, will be handled as described in this policy.
Nothing in this section limits any cancellation, notice, or refund right required by applicable law.
15. Contact Information
For questions regarding returns, refunds, defects, damaged merchandise, or order cancellations, please contact:
Fright Delights, LLC
Email: support@frightdelights.com
Please include your order number when contacting us about an existing order.
