Fright Delights currently ships to addresses within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations. Additional shipping regions may become available in the future.
Order Processing
Orders are generally processed within 2–7 business days unless otherwise stated on the product page.
During peak Halloween season, holiday periods, conventions, product launches, preorders, or promotional events, processing times may be extended.
Estimated shipping and delivery times provided at checkout are estimates only and are not guaranteed.
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances beyond Fright Delights’ reasonable control, including:
• Carrier disruptions
• Weather conditions
• Transportation delays
• Service interruptions
• Other events outside our reasonable control
Tracking information will be provided when available.
Some oversized, fragile, limited edition, preorder, or specialty items may require additional processing, packaging, insurance, or shipping fees.
Any required additional packaging, insurance, or shipping charges will be disclosed before the customer completes the applicable purchase, except where the customer later requests a change to the order, delivery method, or shipping service.
Additional processing requirements that affect estimated fulfillment or delivery timing will be disclosed on the applicable product page, during checkout, or otherwise before the customer completes the purchase when reasonably known to Fright Delights.
Lost Packages
If tracking does not show successful delivery and your package appears to be lost in transit, please contact Fright Delights at:
Fright Delights may require reasonable time to investigate the shipment with the carrier and determine whether the package can be located or recovered.
If a package is confirmed lost or otherwise determined to be unrecoverable while in transit, Fright Delights will provide an appropriate resolution. Depending on product availability and the circumstances, the resolution may include:
• Replacement of the affected merchandise, when available
• A refund of the affected merchandise
• Another remedy required by applicable law
If Fright Delights replaces merchandise that was confirmed lost in transit, Fright Delights will be responsible for the shipping costs associated with sending the approved replacement to the customer.
If an entire order confirmed lost in transit is refunded rather than replaced, Fright Delights will also refund the applicable original outbound shipping charges paid for that order.
If only part of an order is affected, any refund of original outbound shipping charges will be based on the shipping charges attributable to the affected merchandise, where applicable, or as otherwise required by law.
Packages Marked as Delivered
If carrier tracking shows that your package was delivered but you cannot locate it, please contact Fright Delights promptly.
We may assist with reviewing available tracking or delivery information and, when appropriate, initiating an inquiry with the shipping carrier.
If the carrier confirms that the package was delivered to an incorrect location through no fault of the customer, the shipment will be treated as a carrier misdelivery.
A carrier-confirmed misdelivery through no fault of the customer will be handled in the same manner as a package confirmed lost in transit. Fright Delights will provide an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.
If Fright Delights replaces merchandise following a confirmed carrier misdelivery, Fright Delights will be responsible for the shipping costs associated with sending the approved replacement to the customer.
If an entire order affected by a confirmed carrier misdelivery is refunded rather than replaced, Fright Delights will also refund the applicable original outbound shipping charges paid for that order.
Once a package has been confirmed as properly delivered to the shipping address provided at checkout, Fright Delights is not responsible for theft, loss, or disappearance occurring after delivery, except as otherwise required by applicable law.
Customers are encouraged to make appropriate arrangements for the secure receipt of packages when necessary.
Incorrect Shipping Addresses and Failed Delivery Attempts
Customers are responsible for providing complete and accurate shipping information during checkout.
If you discover an address error before your order has shipped, please contact Fright Delights as soon as possible. We will make reasonable efforts to update the shipping address before shipment, but changes cannot be guaranteed once fulfillment has begun.
Customer-Attributable Delivery Issues
If a package is returned to Fright Delights because of an incorrect or incomplete address provided by the customer, refusal of delivery, failure to retrieve a package being held for pickup, or another unsuccessful delivery attempt attributable to the customer, additional shipping charges may apply before the order can be reshipped.
If the customer requests reshipment, the customer may be responsible for the cost of the new shipment and any carrier charges resulting from the original customer-attributable delivery issue, except where otherwise required by applicable law.
If the customer declines reshipment and the merchandise is otherwise eligible for return, Fright Delights may process the merchandise in accordance with our Returns & Refunds Policy after the package has been returned to and inspected by Fright Delights.
Original outbound shipping charges and carrier return-to-sender charges associated with a customer-attributable delivery issue are non-refundable, except where otherwise required by applicable law.
A package being returned to Fright Delights does not automatically make otherwise non-returnable merchandise eligible for a refund or exchange.
If a package is delivered to an incorrect address provided by the customer and cannot be recovered, Fright Delights is not responsible for replacement or refund, except as otherwise required by applicable law.
Carrier or Fright Delights Errors
Customers will not be responsible for additional shipping charges when a failed delivery, return to sender, or misdelivery results from a verified carrier error or an error by Fright Delights.
Verified carrier misdeliveries will be handled in accordance with the Lost Packages and Packages Marked as Delivered sections of this Shipping & Delivery Policy.
If Fright Delights is responsible for an incorrect shipping address, labeling error, or other fulfillment error that prevents successful delivery, Fright Delights will provide an appropriate resolution, which may include reshipment, replacement, refund, or another remedy required by applicable law.
Except as otherwise stated in this policy or required by applicable law, risk of loss transfers to the customer upon confirmed proper delivery to the shipping address provided at checkout.
Preorder Items
Preorder items:
• May have estimated release dates that are subject to manufacturer delays
• May ship separately from in-stock items
• May experience extended fulfillment windows outside Fright Delights’ reasonable control
Additional preorder terms may be provided on the applicable product page.
Damaged Packages
If your order arrives damaged, please contact Fright Delights within 7 days of delivery at:
Please include:
• Your order number
• Photos of the damaged item(s)
• Photos of the shipping packaging
• A description of the issue
Please retain the damaged merchandise and all original packaging until your claim has been reviewed, as these materials may be required for carrier or insurance purposes.
Verified shipping damage will be handled in accordance with our Returns & Refunds Policy.
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