At Fright Delights, we want our customers to be satisfied with their purchases. Due to the nature of collectible, cosmetic, seasonal, limited-release, and specialty merchandise, certain return restrictions apply.
Eligible Returns
Eligible returns may be requested within 7 days of delivery.
Unless otherwise stated in this policy, returned items must:
• Be unused
• Be in original packaging
• Include all tags, accessories, inserts, and components
• Be in resellable condition
Non-Returnable Items
Non-returnable items include, but are not limited to:
• Opened cosmetics or makeup products
• Prosthetics or adhesives
• Contact lenses
• Worn apparel or costumes
• Clearance or final sale items
• Gift cards
• Masks
• Custom or personalized products
• Seasonal or limited edition items
• Items specifically marked non-returnable
• Digital products or downloadable content
These return restrictions do not eliminate or override any remedy expressly provided by Fright Delights for a qualifying manufacturer-defect claim under this policy, an incorrect item sent by Fright Delights, verified shipping damage, or any right or remedy that cannot lawfully be excluded under applicable law.
Manufacturer Defects, Incorrect Items, and Shipping Damage
If Fright Delights sends an incorrect item, please contact Fright Delights within 7 days of delivery.
If merchandise has a manufacturer defect that is reasonably apparent upon delivery, inspection, or initial use, please contact Fright Delights within 7 days of delivery.
If a manufacturer defect could not reasonably have been discovered within 7 days of delivery, please contact Fright Delights promptly after discovering the defect.
A manufacturer defect first discovered after the initial 7-day period will generally be handled through any applicable manufacturer warranty process. Fright Delights will assist with identifying applicable manufacturer warranty information and, when reasonably practical, help direct the customer to the appropriate manufacturer warranty process.
If an order arrives with shipping damage, please contact Fright Delights within 7 days of delivery and follow the reporting and documentation requirements stated in our Shipping & Delivery Policy.
Claims may be submitted to:
For qualifying claims involving an incorrect item sent by Fright Delights, verified shipping damage, or a verified manufacturer defect reported within the initial 7-day period, Fright Delights will provide an appropriate resolution. Depending on the circumstances and product availability, the resolution may include:
• Replacement of the affected item, when available
• Exchange, when appropriate and available
• Refund of the applicable purchase amount
• Another remedy required by applicable law
Fright Delights may request photographs, packaging, product information, or other reasonable documentation necessary to verify a defect, incorrect shipment, or shipping damage.
Customers should retain affected merchandise and all original packaging until the claim has been reviewed and Fright Delights provides further instructions.
If a return is required for a qualifying claim that Fright Delights is resolving directly under this policy, Fright Delights will be responsible for authorized return shipping costs as described in the Shipping Costs and Refunds section below.
Nothing in these reporting requirements or procedures limits any warranty, consumer protection, or other right or remedy that cannot lawfully be excluded or limited.
Remedies provided directly by Fright Delights under this section apply notwithstanding an item's general return eligibility or non-returnable status, subject to the terms of this policy and applicable law.
Manufacturer Warranties
Certain products may be covered by a warranty provided by the manufacturer.
Manufacturer warranties are provided by the applicable manufacturer and are subject to that manufacturer's own terms, conditions, limitations, coverage periods, documentation requirements, and claim procedures.
For a manufacturer defect first discovered after Fright Delights' initial 7-day defect-reporting period, an applicable manufacturer warranty will generally be the primary warranty-remedy process, unless Fright Delights agrees otherwise or is required to provide a remedy under applicable law.
Fright Delights does not independently extend, enlarge, or modify a manufacturer's warranty.
Customers may contact Fright Delights at support@frightdelights.com for assistance identifying applicable manufacturer warranty information or the appropriate manufacturer contact.
Nothing in this section limits any obligation Fright Delights has under applicable law.
Customer-Initiated Returns
For eligible returns that are not the result of an incorrect item sent by Fright Delights, verified shipping damage, or a qualifying manufacturer-defect claim that Fright Delights is resolving directly under this policy, applicable return shipping costs and refund treatment are described in the Shipping Costs and Refunds section below.
Customers are responsible for packaging returned merchandise appropriately.
Returned packages that arrive damaged because of insufficient customer packaging may be denied a refund or may have the refund adjusted as permitted by applicable law.
Customers should follow all return instructions provided by Fright Delights before sending merchandise back.
Shipping Costs and Refunds
Shipping charges are handled differently depending on the reason for the return, refund, replacement, cancellation, or shipping claim.
Customer-Initiated Returns
For an eligible return that is not the result of an incorrect item sent by Fright Delights, verified shipping damage, or a qualifying manufacturer-defect claim that Fright Delights is resolving directly under this policy:
• The customer is responsible for return shipping costs.
• Original outbound shipping charges paid to deliver the order are non-refundable, except where otherwise required by applicable law.
• Expedited, upgraded, or optional shipping charges are also non-refundable, except where otherwise required by applicable law.
Incorrect Items, Manufacturer Defects, and Shipping Damage
If a return is required because Fright Delights sent an incorrect item, the order sustained verified shipping damage, or Fright Delights is directly resolving a qualifying manufacturer-defect claim under this policy:
• Fright Delights will be responsible for authorized return shipping costs.
• If the affected merchandise is replaced or exchanged by Fright Delights, Fright Delights will be responsible for the shipping costs associated with sending the approved replacement or exchange to the customer.
• If the entire affected order is refunded by Fright Delights rather than replaced, Fright Delights will also refund the original outbound shipping charges paid for that order.
• If only part of an order is refunded, any refund of original outbound shipping charges will be based on the shipping charges attributable to the affected merchandise, where applicable, or as otherwise required by law.
Shipping, handling, or other costs associated with a claim handled under a manufacturer's warranty are subject to the applicable manufacturer's warranty terms, except where Fright Delights agrees otherwise or applicable law requires Fright Delights to bear those costs.
Customers must follow the return or shipping instructions provided by Fright Delights before sending merchandise back.
Fright Delights is not responsible for unauthorized return shipping expenses unless otherwise required by applicable law.
Lost-in-Transit Packages and Carrier Misdeliveries
If a package is confirmed lost in transit or the shipping carrier confirms that the package was delivered to an incorrect location through no fault of the customer, the claim will be handled in accordance with our Shipping & Delivery Policy.
Depending on product availability and the circumstances, Fright Delights will provide an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.
If Fright Delights provides a replacement:
• Fright Delights will be responsible for the shipping costs associated with sending the approved replacement to the customer.
If Fright Delights provides a refund instead of a replacement:
• The customer will receive a refund for the affected merchandise.
• If the entire affected order is refunded, Fright Delights will also refund the applicable original outbound shipping charges paid for that order.
• If only part of an order is affected, any refund of original outbound shipping charges will be based on the shipping charges attributable to the affected merchandise, where applicable, or as otherwise required by law.
Once a package has been confirmed as properly delivered to the shipping address provided at checkout, theft, loss, or disappearance occurring after delivery is subject to the terms of our Shipping & Delivery Policy.
Returned-to-Sender Orders
If a package is returned to Fright Delights because of an incorrect or incomplete address provided by the customer, refusal of delivery, failure to retrieve a package being held for pickup, or another delivery issue attributable to the customer, the order will be handled in accordance with our Shipping & Delivery Policy.
If the customer requests reshipment, additional shipping charges and applicable carrier charges resulting from the customer-attributable delivery issue may apply as described in our Shipping & Delivery Policy.
If the customer declines reshipment and the merchandise is otherwise eligible for return, Fright Delights may process the merchandise as a customer-initiated return after the package has been received and inspected.
In these circumstances:
• Original outbound shipping charges are non-refundable, except where otherwise required by applicable law.
• Carrier return-to-sender charges attributable to the customer may be deducted from any otherwise available refund, to the extent permitted by applicable law.
• Merchandise that is otherwise non-returnable does not become eligible for a refund or exchange solely because the package was returned to Fright Delights.
Customers will not be responsible for additional shipping or return-to-sender charges resulting from a verified carrier error or an error by Fright Delights.
Carrier errors and Fright Delights fulfillment errors will be handled in accordance with our Shipping & Delivery Policy.
Orders Canceled or Unfulfilled by Fright Delights
If Fright Delights cancels an order before shipment after payment has been collected, the customer will receive a refund of the amount paid for the canceled merchandise and any shipping charges or fees applicable to the canceled order, as required by applicable law.
If only part of an order is canceled or cannot be fulfilled, Fright Delights will refund the amount paid for the affected merchandise and any portion of the shipping charges that is refundable based on the remaining fulfilled order or as otherwise required by applicable law.
Refunds
Refunds are generally issued to the original payment method after returned merchandise has been received and inspected, unless another resolution applies under this policy.
For claims involving merchandise that was never delivered, including confirmed lost-in-transit packages or carrier-confirmed misdeliveries, a refund may be issued after the applicable shipping investigation is completed and without requiring return of merchandise that was not received.
When a refund includes eligible original outbound shipping charges, those charges will be included in the applicable refund as described in the Shipping Costs and Refunds section above.
Processing times after Fright Delights issues a refund may vary depending on the customer's payment provider or financial institution.
Return Abuse and Ineligible Returns
To the fullest extent permitted by applicable law, Fright Delights reserves the right to deny a return, refund, or exchange when circumstances involve:
• Suspected fraud
• Excessive or abusive return activity
• Missing components
• Customer-caused damage to returned merchandise
• Abuse or misuse of this Returns & Refunds Policy
• Failure to satisfy applicable return requirements
Nothing in this section permits Fright Delights to deny an express remedy provided elsewhere in this policy or a consumer right or remedy that cannot lawfully be excluded or limited.
How to Request a Return
To begin a return request, please contact:
Email: support@frightdelights.com
Phone: (229) 374-4487
Please include your order number and a brief description of the reason for your return request. Fright Delights may request additional information or documentation depending on the circumstances.
Do not send merchandise back to Fright Delights unless return instructions have been provided.
Order Cancellations
Orders may generally be canceled only before shipment processing begins.
Once an order has entered fulfillment, packaging, or shipment processing, cancellation requests may no longer be possible.
Preorders, limited edition items, made-to-order products, and convention-exclusive merchandise may be subject to additional cancellation restrictions based on supplier agreements or production commitments.
If Fright Delights cancels an order after payment has been collected, applicable refunds, including eligible shipping charges, will be handled as described in the Shipping Costs and Refunds section above.
Nothing in this section limits any cancellation, notice, or refund right required by applicable law.
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